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As an employee, the intricacies of employment legislation can be overwhelming. As experienced employment law consultants, we can assist if you feel that you have been unfairly or constructively dismissed, discriminated against or you believe that you are not receiving equal pay for equal work. The services we offer employees include:
Advice
Provided in plain English to help you make sense of all the legal jargon.
Conciliation
We negotiate on your behalf to achieve the best deal for you. We have experience of negotiating with employers or solicitors to obtain the best severance package for you, as well as experience of conciliation through ACAS to settle your Tribunal claim on favourable terms.
Settlement Agreements
We can help you achieve the best possible terms financially, as well as helping you through the legal jargon of the document.
Representation
We have extensive experience in representing individuals in employment tribunal claims in all areas of employment law and offer high quality preparation and presentation of your employment law case at Tribunal from beginning to end.
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Complaints
Everyone at Richard Hall & Partners is keen to ensure that we maintain the highest professional standards in all areas of our work and we strive to deliver excellent client service.
As a result, if you are unhappy with any aspect of our client service levels, your bill, or the way you have been treated, please contact the person who is acting for you, who will try and resolve the matter. If you still feel the matter remains unresolved, please write, email or telephone with details of your complaint to;
Gillian Hall (Practice Manager)
Richard Hall & Partners
Red Hill House
Hope Street
Saltney
CH4 8BU
Tel: 01244 629000 | Email
gill@rhall.co.uk
You can also attend the office to lodge a complaint in person.
What will happen next?
We will send you a written or electronic acknowledgement of your complaint, within 5 days of receiving it, giving the name or job title of the person handling the complaint together with a copy of this Complaint Handling Procedure. One of the partners will then investigate your complaint, reviewing the relevant files and speaking with the person responsible for carrying out your work.
We will then write to you within 8 weeks of receipt of the complaint either;
a) With a final response (setting out your right to complain to the Legal Ombudsman and the time scale for doing so and full contact details); or
b) A response which:
a. Explains that the business is not in a position to make a final
decision, give reasons for the delay and explain when a decision is
likely to be available; and
b. Informs you of your right to complain to the Legal Ombudsman, the
timeframe for doing so and the full contact details for the Legal
Ombudsman.
Should this procedure fail to resolve your complaint, or if your complaint has not been satisfactorily dealt with within 8 weeks, then you can contact: The Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ. Tel. 0300 555 0333, Email enquiries@legalombudsman.org.uk. or visit www.legalombudsman.org.uk
Please note that any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response to your complaint. The Legal Ombudsman will accept complaints from individuals, small businesses, charities, clubs, societies, associations and trusts.
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Richard Hall & Partners is regulated by the Financial Conduct Authority FRN: 829852
Please call 01244 629 000 for a legal consultation
To view our Terms and Conditions relating to claimants' cases, please click here.
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